Terms and Conditions

ALL SALES ARE FINAL! ORDERS CANNOT BE CANCELED AFTER BEING PLACED!

YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.

IN RESPECT OF ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS, THEN:

(A) ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE (RawFx) ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES.

(B) THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF OUR TERMS OF SUPPLY.

 

 

At RawFx we do our utmost to ensure that all products are in excellent condition. 

 

However if you do receive a unit/product with a fault we are happy to exchange or refund the item.

 

PLEASE NOTE: ALL ITEMS PURCHASED DURING THE FLASH SALE WILL BE CONSIDERED FINAL SALE. EXCHANGES OR REFUNDS WILL NOT BE PERMITTED.

 

Please reach out to our Customer Care team if there is an issue or a fault prior to sending the unit back so that we can advise on how to return the unit to us. 

 IF ANY DESCRIPTION IS UNCLEAR l PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS YOU MAY HAVE PRIOR TO PURCHASING. WE ARE ALWAYS HAPPY TO CHAT WITH YOU. 

Email - Admin@brandifrye.com

 

 

To be eligible for a return/exchange you must comply with the following conditions; 

 

You must request a return within 7 days of receiving the product. 

 

The unit must be in original condition, unworn, uncut or altered in anyway. We cannot accept returned units that have had the lace cut or been worn. Please take care when trying on the unit and do not cut the lace until you are satisfied. 

 

Returns that do not meet our policy will not be accepted and will be sent back to the customer. 

 

With the exception of faulty units, you are responsible for the cost of returning the item to us. 

 

Refunds will be issued back via your original payment method, please note that your financial institution may need up to 10 working days to process the funds back to your account. 

 

Please keep an eye out from email notifications from us as we will keep you updated!

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IF YOU HAVE ANY QUESTIONS PLEASE CALL OR EMAIL Admin@Brandifrye.com